Information We Collect

We collect the following types of information to provide our services:

How We Use Your Information

Your information is used for the following purposes:

• Order Processing: To fulfill orders, process payments, and arrange shipping
• Customer Service: To respond to inquiries and provide support
• Communication: To send order updates, shipping confirmations, and marketing materials (with consent)
• Improvement: To enhance our website, products, and services
• Compliance: To meet legal and regulatory requirements
• Security: To protect against fraud and ensure account security

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: With trusted partners who help us operate our business (shipping companies, payment processors)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly authorize us to share your information

Data Security

We implement comprehensive security measures to protect your information:

• Encryption of sensitive data during transmission and storage
• Secure payment processing through trusted providers
• Regular security audits and updates
• Limited access to personal information by authorized personnel only
• Secure hosting and infrastructure

Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Improve our services and customer experience

You may request deletion of your personal information at any time, subject to legal requirements.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent for marketing communications

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

Marketing Communications

We may send marketing communications about:

• New products and services
• Special offers and promotions
• Industry news and updates
• Company announcements and events

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Updating your account preferences
• Contacting our customer service team

Third-Party Services

Our website may contain links to third-party services and integrate with external platforms:

• Social media platforms (Facebook, Instagram, LinkedIn)
• Payment processors (PayPal, credit card gateways)
• Analytics services (Google Analytics)
• Customer support tools

These services have their own privacy policies, and we encourage you to review them.

International Data Transfers

As we operate in South Africa and serve customers internationally:

• Your data is primarily processed in South Africa
• We may transfer data to other countries for service delivery
• All transfers comply with applicable data protection laws
• We ensure adequate protection for international transfers

Children's Privacy

Our services are not intended for children under 13 years of age:

• We do not knowingly collect personal information from children under 13
• If we become aware of such information, we will delete it promptly
• Parents or guardians should contact us if they believe we have collected children's information

Legal Basis for Processing

We process your personal information based on:

• Contract: To fulfill orders and provide services
• Consent: For marketing communications and optional features
• Legitimate Interest: To improve services and prevent fraud
• Legal Obligation: To comply with applicable laws

Data Protection Officer

Updates to This Policy

We may update this privacy policy periodically to reflect:

• Changes in our data practices
• New legal requirements
• Technology improvements
• Customer feedback and needs

Updates will be posted on our website with effective dates. We will notify you of significant changes via email or website notice.

Complaints and Disputes

If you have concerns about our privacy practices:

• Contact our privacy team first to resolve issues
• You may file a complaint with relevant data protection authorities
• We are committed to addressing all privacy concerns promptly
• We will cooperate with regulatory investigations