Refunds

Cancellations and Returns Policy

1. Order Cancellations and Damages

Once an order is confirmed, it constitutes a binding agreement and may not be cancelled. Any damages or shortages must be reported within 24 hours of collection or delivery. Failure to report within this timeframe may result in the rejection of your claim.

2. Cancellation Policy

• If payment is not made within ten (10) working days, we reserve the right to cancel the order.

• Orders exceeding R5,000 (excluding VAT) cancelled by the client will incur a 15% handling and administrative fee.

• Where layouts have already been prepared, a fee of R100 (excluding VAT) per layout will apply.

• Orders that include multiple components requiring consolidation are non-cancellable and non-returnable once stock consolidation has begun.

• No cancellations are permitted after final artwork approval or once branding work has commenced.

• Worn clothing items must be laundered before return. A laundry fee of R7.50 per garment will apply if items are returned unclean.

3. Non-Returnable Items

We do not accept returns for:

• Consumables

• Perishable goods

• Memory sticks

• Masks and sanitisers

• Items requiring assembly or consolidation

• Discontinued or clearance items

  Unless the item is proven to be defective or faulty.

4. Faulty Goods

Faulty or defective goods must be reported within five (5) days of receipt. Delayed notifications may result in ineligibility for returns or replacements.

5. Repairs and Cost Estimates

For repairs:

• A cost estimate will be shared for approval before work begins.

• Repaired goods not collected within 30 to 90 days after completion may be sold to recover costs.

6. Returns Procedure

• All returns require written pre-approval.

• Returns must include original invoice(s).

• Approved returns of collected stock are subject to a 25% handling and administrative fee.

• Future orders will not be processed until all outstanding cancellation or return fees are settled.

Warranties

1. Warranty Coverage

New goods may be covered by either a specific product warranty or a manufacturer’s warranty. Certain items may not carry warranties and may contain latent defects for which we are not responsible.

2. Fitness for Purpose

We make no warranties regarding the suitability of goods for any specific purpose.

3. Limitation of Liability

Our liability is limited to the repair, replacement, or credit issuance for faulty goods. If no fault is found, all associated costs will be billed to the customer.

Intellectual Property

1. Website Usage Rights

Users are granted a limited, non-exclusive license for personal, non-commercial use of website content. Content may not be copied, reproduced, or redistributed without prior written consent.

2. Third-Party Content

Some content may originate from third parties and is subject to their respective intellectual property rights.

3. Trademarks

All logos and trademarks are the property of Shieldline or their respective owners and may not be used without prior written permission.

4. User-Generated Content

By submitting content such as text, images, or videos, users grant us the right to use and adapt such content for order fulfilment. Users retain their intellectual property rights and are solely responsible for ensuring submissions do not infringe third-party rights.

Disclaimer

Use of this website is at your own risk. While we strive to ensure the accuracy and integrity of website content, we provide no guarantees regarding:

• Availability

• Accuracy or completeness

• Virus-free performance

All website content is provided “as is”, without any express or implied warranties unless required by law.

Limitation of Liability

We are not liable for any damages—direct or indirect—arising from:

• Website use or unavailability

• Inaccurate content

• Linked third-party websites

By using this website, you agree to indemnify and hold Shieldline harmless from any related claims or damages.

Privacy Policy Summary

1. Data Collection

We collect personal data only for purposes such as:

• Processing orders

• Responding to inquiries

• Legal compliance

2. Confidentiality

We do not share or sell personal data without user consent, except as required by law or to fulfil contractual obligations.

3. Security

Appropriate technical and administrative safeguards are implemented to protect personal data.

4. User Rights

You may request access to, correction, or deletion of your data by contacting:

📧 help@shieldline.co.za

5. Cookies

Cookies may be used to enhance user experience. Users may disable cookies via their browser settings.

Force Majeure

We shall not be liable for delays or failures in performance due to causes beyond our control, including:

• Natural disasters

• Labour unrest

• Governmental actions

• Civil disturbances

  In such cases, obligations will be suspended for the duration of the event. If the event continues for more than 90 days, either party may terminate the agreement by written notice.

Governing Law

This policy is governed by the laws of the Republic of South Africa, including:

• Electronic Communications and Transactions Act (2002)

• Consumer Protection Act (2008)

• Protection of Personal Information Act (2013)

• Other applicable legislation

Arbitration Clause

Any disputes will be resolved through arbitration under the rules of the Arbitration Foundation of Southern Africa, with arbitrators appointed accordingly.

Severability

If any provision of this agreement is found unenforceable, the remaining terms will remain in effect unless the invalidity materially affects the contract.

Contact Information

Shieldline

📍 18 Pickering Street, Newton Park, Gqeberha

📞 South Africa: (+27) 41-012-5043

📞 Zimbabwe: (+263) 8677-160-376

📧 help@shieldline.co.za

All notices are considered received:

• Immediately if delivered in person during business hours

• On the same day if sent via email, unless proven otherwise