Shipping Overview
We provide reliable shipping services for our promotional products, branded items, corporate gifts, display banners, apparel, and work safety wear across South Africa and Zimbabwe.
Order Fulfillment
All orders are fulfilled by Shield Line (Private) Limited, trading as Ice Cream Digital, from our facility in South Africa. We work with trusted suppliers including Amrod for certain product categories to ensure quality and timely delivery.
Processing Time
Orders are typically processed and shipped within 5-10 business days from the date of order confirmation. Please note that processing times may vary depending on:
- Product customization requirements
- Branding and personalization needs
- Product availability and stock levels
- Order complexity and size
Shipping Methods
Standard Shipping (South Africa)
- Delivery Time: 3-7 business days
- Cost: Calculated based on order weight and destination
- Tracking: Available for most shipments
Express Shipping (South Africa)
- Delivery Time: 1-3 business days
- Cost: Higher than standard shipping
- Tracking: Full tracking provided
International Shipping (Zimbabwe)
- Delivery Time: 7-14 business days
- Cost: International shipping rates apply
- Tracking: Available for most international shipments
- Customs: Import duties and taxes may apply
Shipping Partners
We partner with reliable shipping companies to ensure your orders reach you safely and on time:
- South Africa: The Courier Guy, Fastway, Pargo, and other local couriers
- Zimbabwe: International couriers including DHL, FedEx, and local partners
- Regional: Specialized couriers for bulk orders and corporate clients
Order Tracking
Once your order ships, you will receive:
- Shipping confirmation email with tracking number
- Real-time tracking updates via email or SMS
- Estimated delivery date
- Contact information for the courier
You can also track your order through your account dashboard or by contacting our customer service team.
Delivery Areas
South Africa
We deliver to all major cities and towns across South Africa, including:
- Gauteng (Johannesburg, Pretoria, Centurion)
- Western Cape (Cape Town, Stellenbosch, Paarl)
- KwaZulu-Natal (Durban, Pietermaritzburg)
- Eastern Cape (Port Elizabeth, East London)
- Free State, Mpumalanga, Limpopo, North West, and Northern Cape
Zimbabwe
We provide international shipping to Zimbabwe, including:
- Harare and surrounding areas
- Bulawayo and major cities
- Regional towns and business districts
Shipping Costs
Shipping costs are calculated based on:
- Order weight and dimensions
- Delivery destination
- Shipping method selected
- Special handling requirements
Free shipping is available for orders above a certain value (varies by location). Shipping costs are clearly displayed during checkout before you complete your purchase.
Delivery Instructions
To ensure smooth delivery:
- Provide accurate delivery address and contact information
- Include any special delivery instructions (gate codes, building access, etc.)
- Ensure someone is available to receive the package during business hours
- For business addresses, include company name and contact person
Failed Deliveries
If delivery cannot be completed on the first attempt:
- The courier will leave a delivery notice with contact information
- You can reschedule delivery or collect from the nearest depot
- Multiple failed attempts may result in return to sender
- Additional fees may apply for redelivery
Bulk Orders and Corporate Clients
For large orders and corporate clients:
- Customized shipping solutions available
- Dedicated account managers for shipping coordination
- Volume discounts on shipping costs
- Specialized handling for fragile or high-value items
- Delivery scheduling to minimize business disruption
Holiday and Peak Season Shipping
During holidays and peak seasons (December, Easter, etc.):
- Processing times may be extended by 2-3 business days
- Express shipping recommended for time-sensitive orders
- Early ordering encouraged to avoid delays
- Updated shipping schedules posted on our website
Updates to Shipping Policy
We may update our shipping policies and rates periodically. Changes will be communicated through our website and email notifications. We recommend reviewing this policy before placing orders.
Questions About Shipping?
If you have any questions about our shipping services or need assistance with your order, please contact us. Our shipping team is here to help ensure your order reaches you safely and on time.
